BloomHub - Plant Marketplace for Cuttings, Tubers, Seeds & Bare Roots

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Seller Protection

We've built BloomHub to support honest sellers. Fair policies, secure payments, and tools to run your business confidently.

How We Support Sellers

Guaranteed Payments

Once you ship an order and provide tracking, payment is processed. Stripe deposits funds directly to your bank account.

Clear Policies

You set your own return and shipping policies. Buyers agree to your terms when they purchase.

Communication Tools

Built-in messaging keeps all buyer communication in one place. Document conversations for your records.

Fraud Prevention

Stripe's fraud detection helps prevent chargebacks. We work with you to resolve disputes fairly.

Payment Protection

BloomHub uses Stripe Connect to process payments securely. Here's how it works:

Payments are captured when the buyer completes checkout

Funds are held until you mark the order as shipped

Payouts are deposited to your bank within 2-7 business days

Stripe handles all tax reporting (1099-K when applicable)

How We Handle Disputes

If a buyer raises an issue with their order:

Buyer Contacts You First

We encourage buyers to message sellers directly before involving BloomHub support.

You Have Time to Respond

Respond within 2-3 business days. Most issues can be resolved through clear communication.

We Mediate Fairly

If needed, BloomHub support reviews the evidence from both sides. We consider your policies, tracking info, and communication history.

Your Rights as a Seller

Set your own prices, shipping rates, and policies

Cancel orders before shipping if there's a legitimate reason

Block buyers who violate your policies or community guidelines

Appeal decisions you believe were unfair

Protect Yourself: Best Practices

• Write accurate, detailed product descriptions

• Use clear, honest photos that represent your actual inventory

• Always ship with tracking and keep proof of shipment

• Respond to buyer messages promptly and professionally

• Document your packaging process for valuable items

• Keep communication on BloomHub (not personal email/text)

Chargebacks

What happens if a buyer disputes their charge?

If a buyer initiates a chargeback with their bank, Stripe will notify you. You'll have the opportunity to provide evidence (tracking, communication, etc.) to dispute the chargeback. BloomHub does not automatically side with buyers—we review each case individually.

BloomHub

The marketplace for growers and gardeners to buy and sell cuttings, tubers, bare roots, and seeds—direct from the source.

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